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Better Communication with Microsoft Teams

The Better Communication With Microsoft Teams training series is designed to help organizations move beyond basic chat and turn Microsoft Teams into a central hub for collaboration and productivity. Starting with core concepts like teams, channels, conversations, file sharing, and meetings, participants build a strong foundation for everyday communication. The series then advances into best practices for organizing teams, integrating Teams with Outlook, SharePoint, and Viva Engage, managing settings, enabling external collaboration, and optimizing workflows. By the end of the series, users will confidently communicate, collaborate, and manage work inside Teams, reducing email dependency and improving efficiency across projects.

This live online series offers 2 four-hour courses. You can take both courses or just the one that meets your needs. Each separate course is delivered in 2 two-hour sessions. A live instructor explains the detailed functions and addresses questions as the class progresses.

Recording: Registrants for a course will receive access to a recording of each session for 7 consecutive days. Access will start the next business day after the session ends.

Better Communication with Microsoft Teams I

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4 hour course

Microsoft Teams is the leading Office 365 platform for simplifying workplace communication and collaboration. This course will guide your staff through the core features of Teams, helping them understand how to navigate channels, share files, run meetings, and use tools that make teamwork seamless. By the end of this class, participants will confidently communicate, collaborate, and manage day-to-day tasks inside Teams, turning it into a true productivity hub.

Session 1: Microsoft Teams User Concepts

  • Microsoft Teams Explained
  • Understanding Teams and Channels
  • Joining or Creating a Team
  • Adding Users to a Team
  • Understanding Channel Tabs
  • Teams Side Panel Tools Explained

Session 2: Working in Teams Made Simple

  • Using the Conversation Tools
  • Using Team Chat instead of email
  • Working with Files in Teams
  • Working with Team Meetings
  • Video and Audio Meetings
  • Channel Based Email Controls
  • Using Wiki and Apps

Better Communication with Microsoft Teams II

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4 hour course

Microsoft Teams isn’t just a chat tool. It’s a full collaboration hub that can handle all your daily work in one place. Building on our Level I course, this class dives deeper into Teams’ advanced tools, showing you how to organize teams, integrate with Outlook, SharePoint, and Viva Engage, and customize settings and apps to streamline work processes. By the end of this course, participants will confidently manage teams, meetings, files, and workflows, maximizing productivity across projects.

Session 1: Microsoft Teams Best Practices

  • Integrating Teams with Outlook, Viva Engage, and SharePoint
  • Best Practices for Organizing Teams
  • Enabling external access to Teams
  • Understanding Settings and Permissions
  • Adding and editing Channel Tabs and Apps

Session 2: Simplifying Teams Work Processes

  • Modifying Team Settings
  • Recording & Transcription for Meetings
  • Integrating CoPilot Tools
  • Screen Sharing and Whiteboards
  • Teams Desktop vs. Web Application
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